The first benefit payments began going out on Sept. 13 and continue to go out. Please check your Frances Online account to make sure we approved your claim. Also, check your Action Center to see if we are waiting for more information from you. If you are taking intermittent leave, remember to claim each week you took Paid Leave. If you need help, use our Contact Us form.

Paid Leave Oregon Customer Care Principles

When you work with us, here is what you can expect:

We put our customers’ privacy and confidentiality first while working with them on the phone, in person, or in writing.

We respect our customers’ ability to make their own choices and decisions – they know their lives and experiences the best.

We are aware of how our own opinions and beliefs may affect our decisions.

We provide clear, easy-to-access communication, and timely responses to customers.

We adapt each interaction with our customers to provide service that focuses on their individual needs.

We provide our customers peace of mind during life’s most important moments.

Submit a request

Have a question about Paid Leave Oregon or want to request a presentation for your employees?

Please use this form to submit your questions or to request a presentation.

Filling out this form is the fastest way to receive a response to your request. You can also contact us at or by calling 833-854-0166

If you are a member of the news media requesting information on or interviews about Paid Leave Oregon, please email:

Important: this form does NOT work with Internet Explorer. We recommend using a different browser such as Chrome or Safari. We apologize for any inconvenience this may cause.

First and Last Name

Phone Number (ex. 5555555555 (must be a 10 digit number without spaces or dashes))

(do not include spaces or dashes)

(please enter the details of your request. A member of our support staff will respond as soon as possible)

Add file or drop files here